Terms & Conditions

Welcome to PCM Masale. These Terms & Conditions ("Terms") govern your access to and use of www.pcmmasale.com ("Website") and any purchase you make through it. By accessing or using our Website, you agree to be bound by these Terms. If you do not agree, please do not use our Website.

1. General

PCM Masale ("we", "us", "our") is engaged in the sale of spices, masalas, and related food products through this Website. These Terms apply to all visitors, users, and customers of the Website.

2. Eligibility

By using this Website, you confirm that you are at least 18 years of age or are using the Website under the supervision of a parent or legal guardian.

3. Account Registration

You may be required to create an account to place an order. You agree to provide accurate and complete information and are responsible for maintaining the confidentiality of your account login details. You are responsible for all activities that occur under your account.

4. Products & Pricing

We make every effort to display product details, images, and pricing accurately. However, slight variations in product appearance, packaging, or weight may occur.
All prices listed on the Website are in Indian Rupees (INR) and are inclusive/exclusive of applicable taxes as indicated at checkout.
We reserve the right to change prices, discontinue products, or modify product descriptions at any time without prior notice.
In case of a pricing error on the Website, we reserve the right to cancel the order and issue a full refund.

5. Orders & Payment

By placing an order, you confirm that all details provided (shipping address, contact number, etc.) are accurate.
We reserve the right to refuse or cancel any order at our discretion, including in cases of suspected fraud, incorrect pricing, or product unavailability.
Payments are processed through secure third-party payment gateways. We do not store your card, UPI, or banking details on our servers.
An order is confirmed only after successful payment and receipt of an order confirmation email/SMS.

6. Shipping & Delivery

We aim to dispatch and deliver orders within the timeframe mentioned on the Website, though delivery times may vary due to location, courier delays, or unforeseen circumstances.
Shipping charges, if applicable, will be displayed at checkout.
Risk of loss and title for products purchased pass to you upon delivery to the shipping address provided.

7. Cancellations, Returns & Refunds

Since our products are food items, cancellations are only accepted before the order has been shipped.
Returns are accepted only in case of damaged, defective, or incorrect products delivered, subject to verification, and must be reported within 48 hours of delivery.
Approved refunds will be processed to the original payment method within 7–10 business days.

8. Product Usage & Disclaimer

Our products are intended for culinary use only. Please check ingredient and allergen information before consumption if you have any food allergies or dietary restrictions. We are not liable for any adverse reactions resulting from misuse or failure to check ingredients.

9. Intellectual Property

All content on this Website, including text, images, logos, graphics, and designs, is the property of PCM Masale and is protected under applicable intellectual property laws. You may not reproduce, distribute, or use any content without our prior written consent.

10. User Conduct

You agree not to:

Use the Website for any unlawful purpose
Attempt to gain unauthorised access to the Website or its systems
Post or transmit any harmful, offensive, or fraudulent content
Interfere with the proper functioning of the Website

11. Limitation of Liability

PCM Masale shall not be liable for any indirect, incidental, or consequential damages arising from your use of the Website or products purchased, to the maximum extent permitted by law.

12. Third-Party Links

Our Website may contain links to third-party websites. We are not responsible for the content, accuracy, or practices of these external sites.

13. Governing Law & Jurisdiction

These Terms shall be governed by and construed in accordance with the laws of India. Any disputes arising out of these Terms shall be subject to the exclusive jurisdiction of the courts of Jaipur, Rajasthan.

14. Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Continued use of the Website after changes are posted constitutes your acceptance of the revised Terms.